What we store

Goto your Account Settings

For paying customers we store a billing address and a (corporate) contact email.

We store API keys for our CDN partners, Kaltura, Ooyala, and StreamOne These are used directly on their respective Api's.

If you have any problem with accessing your CDN, please remove them and contact us at support@marduq.tv. We'll help you set up.

Opt-out

Goto your Account Settings (bottom)

If you no longer want to use the system, please go ahead and remove your account.

you should be able to delete your account in the account settings if you are unable to do so, you can contact support@marduq.tv

Date transfer

Marduq is encrypted through SSL. (LetsEncrypt), authorization tokens are encrypted with SHA256. Other encryption types per request.

Data Retention

• The database is backed up daily for a month.
• Logfiles are stored for 48 hours.

Backups

The code is maintained through Github , and can be easily deployed.

The database is backed up daily for a month (max).
Code Backups are maintained in Rotterdam, Amsterdam, Groningen, Frankfurt, and Dublin.

Status

The Marduq Apdex is in the public domain; Marduq status

Q&A

Why we store information

All information is stored on a strict need-to-know basis; ie, to log you into our system and if need be, to send you an invoice

Sharing information

We don't share your information with anyone, with the exception of the google analytics plugin, which shares visitors ip's with google. These are not connected to the records we have in our database.

Sharing information outside the EU

We don't share your information with anyone, with the exception of the google analytics plugin, which shares visitors ip's with google. These are not connected to the records we have in our database.

Managing information

You can review, modify and delete your personal info directly through your account page.

Complaints

Please direct any and all problems to our support team at support@marduq.tv

Q&A

No information provided

Marduq is a paid service, when no information is provided we can not send out invoices and therefor you can not use the service.

(Automated Dicision making)

Your information is in no way subject to automated dicisionsmaking. if we decide to do anything with your information apart from using it for invoices we will send a message to the provided email adres.
if you want to be kept informed you can join our mailinglist.

Information from other providers

We don't aquire information from other sources, apart from our re-selling partners. As they are licenced partners, all information is kept with the same standards as our own and fall fully under our responsibility (ie. requests extended to them will end up at the same support department; support@marduq.tv)

Fair Use

Users of the system submit to our fair use-policy; unless agreed otherwise, use of the system is limited to 1 hour worth of video uploaded per month and a maximum of 30.000 views per month. When you exceed these values without prior warning, we will send you an invoice for the excess. If you need more then that, we're happy to help, please contact our sales department at sales@marduq.tv